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RESEARCH
SURVEY RESULTS
Out of 51 participants, only 37.3% of people
sometimes or frequently shop at Mustafa.
Majority of respondents who frequent Mustafa Centre go mainly for groceries, cosmetics, and household appliances.
People most liked the pricing, variety of products, and convenience, but disliked the crowdedness, disorganisation, and customer service.
Any other feedback about your experience?
It should start home delivery |
There is always scope for improvement |
Any experience that you would like to share?
Pleasant experience |
.. |
NIL |
When it gets crowded stop temporaryly new customers |
What are some suggestions for improvement?
Customer service |
Customer service must be improved |
Expand the walking space |
Pls organise the items so it is easily accessible |
They should frequently remove expired products from the counter(specially. Food items) |
Crowds can be managed better More check out counters required |
.. |
Can have a digital app to check stock! To prevent customers from not finding what they want when they are at Mustafa |
Can keep isles free of product |
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