RESEARCH

SURVEY RESULTS

Out of 51 participants, only 37.3% of people

sometimes or frequently shop at Mustafa.

Majority of respondents who frequent Mustafa Centre go mainly for groceries, cosmetics, and household appliances.

People most liked the pricing, variety of products, and convenience, but disliked the crowdedness, disorganisation, and customer service.

Any other feedback about your experience?

Be more oganised

Price is just right; variety of products;

Difficult Navigation.

I like to shop here as its a one stop shop for almost all products

None

Get all products in one roof..that’s why have to go.

Clean bathrooms

It's great experience as you get everything under one roof.

Overall it’s good

I would like to see a more organised and spacious shopping

It should start home delivery

There is always scope for improvement

Any experience that you would like to share?

Wide choice of varied products

Meat section should also have more options like marinated meat, ready to eat kebabs etc

Employees are not well aware about products to help out.

I am glad that irs open for long hours

Billing sometimes not correct

Variety of products

Return/exchane of product is a hassle

good

Already suggested

Under one roof i am getting almost everything. And previous 24hrs service is super

Pleasant experience

NIL

When it gets crowded stop temporaryly new customers

What are some suggestions for improvement?

Be more organized

They should have more branches in other parts of the nation

More branches.

Cleanliness

Better customer service and signage

None

Can be more organised and clean

Quality

Cleaning

They should keep more people near fish, meat selling section.

Digital map and self checkouts

Customer service

Customer service must be improved

Expand the walking space

Pls organise the items so it is easily accessible

They should frequently remove expired products from the counter(specially. Food items)

Crowds can be managed better More check out counters required

Can have a digital app to check stock! To prevent customers from not finding what they want when they are at Mustafa

Can keep isles free of product